Buy Back / Exchange / Refund Policy

At M/S Niraag India Ayurveda Private Limited (hereinafter referred to as the Direct Selling entity), we are passionate about ensuring the highest quality of our products for consumer satisfaction. However, if for any reason you are not completely satisfied with the product, you may return it within 30 days from the date of receipt, provided you notify us of your intention within one week of receipt by calling 9958514363 or emailing info@niraagindiaayurveda.com.

Buyback / Refund Policy

1. If the product is in marketable* condition and returned within 30 days with the original invoice, 100% refund will be provided.
2. If the product is in unmarketable** condition and returned within 30 days, the refund value will be assessed by the Grievance Redressal Officer, and an appropriate refund will be provided.

*Marketable: Unopened, sealed, and undamaged products.
**Unmarketable: Opened products with the seal broken.

Exchange

To exchange an unopened, sealed, undamaged, or unused product, return it to the Direct Selling entity with the original invoice within 30 days. Submit the following documents for processing:

• Product Return Form
• Copy of receipt of goods
• Products in original packing and marketable condition

The exchanged product must be of equal or higher value, with any price difference paid by the customer. You will bear the cost of shipping the product to the specified location.

Refunds

Upon receiving and inspecting your returned product, we will notify you of the status of your refund. Refunds will be processed as per the conditions mentioned above and remitted either to your bank account or the original payment instrument. No cash refunds will be made under any circumstances.

Shipping Costs

You are responsible for shipping costs for returning items. Shipping costs are non-refundable. If the Direct Selling entity covers the shipping cost in exceptional cases, it will be deducted from the refund amount.

Cancellation of Transactions/Orders

• By Direct Selling entity: Orders may be canceled due to unavailability of products or other reasons. Refunds for canceled orders will be processed to the original payment method.
• By Consumer/Independent Direct Seller: Orders can be canceled before processing. Once processed, cancellations are not possible. The right to return products at your expense is still available.

Reference Notes

• Products must be returned to the head office personally or by courier with a duly filled Product Return Form.
• Returned products must match the invoice quantity.
• BV adjustments for returns will be processed in the same payout.
• Additional terms for specific products will be communicated at purchase or available on our website: www.niraagindiaayurveda.com.

For more information, contact us via email at info@niraagindiaayurveda.com.